12 apk Privacy Policy — How Your Personal Data Is Handled on Our Philippines Platform

When you register an account on 12 apk, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant entertainment experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number as provided during the registration process. We also collect financial information such as your preferred payment method details, transaction history, and deposit and withdrawal records, which are required to process your account activity accurately. During your use of the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve performance. If you contact our support team, we may also retain records of those communications to assist with resolving any future queries or disputes. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. You have the right to request a copy of the personal data we hold about you at any time by contacting our support team.

The personal data we collect from Filipino players on 12 apk is used exclusively for the purposes of operating the platform, verifying player eligibility, processing financial transactions, and ensuring compliance with applicable regulations in the Philippines. We use your contact details to send you important account notifications, security alerts, and responses to support requests — we do not use your contact information for unsolicited marketing communications without your explicit consent. Your transaction data is used to maintain accurate account records, process deposits and withdrawals in Philippine pesos, and detect any unusual or potentially fraudulent activity on your account. Technical data collected during your sessions helps us identify and resolve platform issues, optimise the mobile experience, and protect the security of all players on the platform. We may also use anonymised, aggregated data to analyse platform usage trends and improve the overall quality of the games and services we offer. At no point do we use your personal data to make automated decisions that would significantly affect your rights or access to the platform without human review. If you have questions about how your data is being used, the FAQ page provides additional guidance, and our support team is available 24/7 to assist.

12 apk does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — this is an absolute commitment we make to every Filipino player on the platform. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely, use it only for the purpose for which it was shared, and comply with applicable data protection standards. In certain circumstances, we may be legally required to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or as part of an investigation into suspected illegal activity. Where such disclosure is required, we will only share the minimum amount of information necessary to satisfy the legal obligation. We do not share your data with other online gaming platforms, advertisers, or data brokers under any circumstances. If our business structure changes in the future, any transfer of personal data will be handled in accordance with this Privacy Policy and applicable data protection laws.

Your personal data is stored on secure servers using industry-standard encryption and access control measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your information. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable financial and regulatory record-keeping obligations in the Philippines. When your data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we implement robust technical and organisational security measures, no online platform can guarantee absolute security, and you acknowledge that you use the platform at your own risk in this regard. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. 12 apk will never ask you to provide your password via email, live chat, or any other communication channel outside of the secure login page. If you believe your account security has been compromised, please contact our support team immediately so that we can take prompt protective action on your behalf.

As a registered player on 12 apk, you have the right to access, correct, or request deletion of the personal data we hold about you, subject to any legal obligations that require us to retain certain records. You may request a copy of your personal data at any time by contacting our support team, and we will respond to your request within a reasonable timeframe in accordance with applicable data protection standards. If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected, and we will update our records promptly upon verification. You also have the right to withdraw your consent to certain types of data processing at any time, although this may affect your ability to use some features of the platform that depend on that processing. If you wish to close your account and request deletion of your personal data, please contact our support team, noting that we may be required to retain certain records for regulatory compliance purposes even after account closure. We are committed to responding to all data rights requests fairly, transparently, and without undue delay. For more information about your rights or how to exercise them, please visit the FAQ page or reach out to our support team directly.

12 apk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make changes, the updated version will be published on this page with immediate effect, and we encourage you to review this page periodically to stay informed. For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify registered players through the platform or via their registered contact details. Continued use of the platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account options. This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the overall agreement between you and 12 apk. If you have any questions or concerns about this Privacy Policy, our support team is available 24/7 and will be happy to assist you.